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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Brenda Sullivan

Brenda Sullivan

November 18, 2024

5  out of  5
rating by Brenda Sullivan
"I spoke with Shelby and she was so super sweet and friendly. She was able to give me a quote with even more coverage than I had and at a much cheaper rate. She was very knowledgeable and fast and made the whole transaction of switching so easy for me!"
We responded:
"Hi Brenda, Shelby is indeed a fantastic part of our team, and I'm happy she could assist you so effectively! It's wonderful to know that she provided you with a quote that offered more coverage at a better rate. We strive to make transitions as smooth as possible, and I'm glad she made the process easy for you. If you need any further assistance, don't hesitate to reach out. - John Cole - State Farm Insurance Agent, Kokomo, IN"
Profile photo of Jane Williams

Jane Williams

November 8, 2024

5  out of  5
rating by Jane Williams
"Shelby was of great service to us when we needed insurance & was very thorough yet easy to understand when purchasing the extra coverage we needed…Much Thanks Shelby !!!"
We responded:
"Jane, thank you for your wonderful review! I'm glad to hear that Shelby provided you with thorough and understandable service when you needed extra coverage. We appreciate your trust in our team and are grateful for your kind words. If you have any further questions or need assistance in the future, don't hesitate to reach out. - John Cole - State Farm Insurance Agent, Kokomo, IN"
Profile photo of Patricia Payne

Patricia Payne

November 8, 2024

5  out of  5
rating by Patricia Payne
"For my first time having home insurance they helped me out a lot and I appreciate that from them thank you State Farm"
We responded:
"Patricia, I'm so glad we could assist you with your first home insurance experience! Your appreciation means a lot to us. If you have any future questions or need further assistance, we're here to help. Thank you for choosing State Farm! - John Cole - State Farm Insurance Agent, Kokomo, IN"
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Zoy Brown

November 2, 2024

5  out of  5
rating by Zoy Brown
"Nina is great! Fast and efficient. She changed over both my car and home insurance policies to a much lower rate. I appreciate that I didn’t have to spend a lot of time and she got the job done quickly."
We responded:
"Nina is indeed fantastic! I'm glad she could assist you so efficiently and help you find a lower rate for both your car and home insurance policies. We always aim to make the process quick and hassle-free for our clients. If you have any further questions or need assistance in the future, feel free to reach out. - John Cole - State Farm Insurance Agent, Kokomo, IN"
Profile photo of Derek Windell

Derek Windell

October 29, 2024

5  out of  5
rating by Derek Windell
"My agent Shelby was friendly and helpful every step of the way. They were able to understand my needs and kept suggestions with those in mind."
We responded:
"Derek, Thank you for your wonderful review! I'm happy to hear that Shelby was able to assist you so effectively. It's great to know that she understood your needs and provided suggestions that aligned with them. We appreciate your feedback and are here for any future assistance you might need. - John Cole - State Farm Insurance Agent, Kokomo, IN"
Profile photo of Leisa Evans

Leisa Evans

October 29, 2024

5  out of  5
rating by Leisa Evans
"Ashleigh is amazing! Always very friendly and willing to help in any way possible. I’m so glad I switched to State Farm with John Cole’s office."
We responded:
"Hi Leisa, Ashleigh is indeed a fantastic part of our team! I'm glad you're happy with the switch to our office. Your satisfaction is our priority, and we're always here to help with any of your insurance needs. Thanks for sharing your positive experience! - John Cole - State Farm Insurance Agent, Kokomo, IN"
Profile photo of Lisa Hammons

Lisa Hammons

October 26, 2024

5  out of  5
rating by Lisa Hammons
"Switching insurance companies has always been a hassle. State farm made it so easy and I'm saving 50$ a month!! DaSean has been awesome and I really like having an agent that will help with anything I need. Thank you State Farm!!"
We responded:
"Lisa, thank you for sharing your experience! I'm glad to hear that switching to State Farm was hassle-free and that you're saving money each month. It's wonderful to know DaSean has been so helpful and attentive to your needs. We're here to assist you with anything you need in the future. - John Cole - State Farm Insurance Agent, Kokomo, IN"
Profile photo of Vincent Yates

Vincent Yates

October 18, 2024

3  out of  5
rating by Vincent Yates
"I'm old school so I like to shop at the place so it was a little difficult without the address being on my bill but all went well"
We responded:
"Vincent, thank you for your feedback. I'm glad everything went well despite the initial difficulty with the address on your bill. We appreciate your patience and understanding. If you have any other concerns or need further assistance, please don't hesitate to reach out to our office. - John Cole - State Farm Insurance Agent, Kokomo, IN"
Profile photo of Susan Tibbs

Susan Tibbs

October 10, 2024

5  out of  5
rating by Susan Tibbs
"John is the best! Professional, responsive and ready to answer questions. I wouldn't think of having anyone else as my agent!"
We responded:
"Susan, thank you so much for your wonderful review! I'm glad to hear that you find our service professional and responsive. It's always our goal to be ready to answer any questions you have. We're grateful to have you as a client and look forward to continuing to serve your insurance needs. If you ever need anything, don't hesitate to reach out. - John Cole - State Farm Insurance Agent, Kokomo, IN"
Profile photo of Audrey Rardon

Audrey Rardon

October 2, 2024

5  out of  5
rating by Audrey Rardon
"Shelby followed up with me as I requested. She was very thorough and explained things at each step.I am happy with my insurance and experience with her."
We responded:
"Audrey, thank you for your wonderful review! I'm glad to hear that Shelby provided thorough explanations and followed up as requested. It's great to know you're satisfied with your insurance and experience with her. If you ever have any further questions or need assistance, our office is here to help! - John Cole - State Farm Insurance Agent, Kokomo, IN"
Profile photo of Kinzie Sweezy

Kinzie Sweezy

October 1, 2024

5  out of  5
rating by Kinzie Sweezy
"Shelby made my experience at State Farm soo easy and painless!! she was super patient and helpful with any questions i had 10/10 would recommend <3"
We responded:
"Kinzie, I'm so glad to hear that Shelby made your experience with us easy and painless! Her patience and helpfulness are qualities we truly value. Thanks for the recommendation and for sharing your positive experience with us. If you have any more questions in the future, we're here to help! - John Cole - State Farm Insurance Agent, Kokomo, IN"
Profile photo of Tari Eversole

Tari Eversole

September 25, 2024

5  out of  5
rating by Tari Eversole
"Shelby was very helpful when I was checking prices for car insurance. I ended up staying with my agent because he quoted me apples to apples cheaper. Thank You Shelby!"
We responded:
"Thank you, Tari, for your kind words! I'm glad Shelby could assist you with your car insurance inquiries. It's wonderful to know you found value in her help, even though you decided to stay with your current agent. If you ever need anything in the future, we're here to help! - John Cole - State Farm Insurance Agent, Kokomo, IN"
Profile photo of B Conner

B Conner

September 25, 2024

5  out of  5
rating by B Conner
"She did a good job"
We responded:
"Thank you for your positive feedback! I'm happy to know you were satisfied with the service provided. If you have any future needs or questions, feel free to reach out. - John Cole - State Farm Insurance Agent, Kokomo, IN"
Profile photo of Sam Clark

Sam Clark

September 25, 2024

5  out of  5
rating by Sam Clark
"Shelby has been so great to help me out with getting better coverage for not only my home but my cars as well. Ive only had coverage for a day but they make me feel known by them. Their personalization is amazing and i look forward to continue to work with them. Thanns guys!!!"
We responded:
"Sam, thank you for your wonderful review! I'm glad to hear that Shelby has been able to assist you with getting better coverage for your home and cars. Our team strives to provide awesome service, and it's great to know you feel known and valued. We're excited to continue working with you and are here for any further needs or questions you might have. - John Cole - State Farm Insurance Agent, Kokomo, IN"
Profile photo of Kevin Miller

Kevin Miller

August 19, 2024

5  out of  5
rating by Kevin Miller
"Very polite and helpful. Would recommend to anyone needing home,auto,or health insurance. Always good with advice and services."
We responded:
"Kevin, thank you for your kind words and recommendation. I'm glad to know you found our team polite and helpful. We're always here to provide advice and services for your home, auto, and health insurance needs. If you have any questions in the future, feel free to reach out. - John Cole - State Farm Insurance Agent, Kokomo, IN"
Profile photo of Paul Minaker

Paul Minaker

August 17, 2024

5  out of  5
rating by Paul Minaker
"Talking with Shelby was great! She provided excellent customer service to me and what I needed done!!"
We responded:
"Hey Paul, Thanks for the awesome review! I'm glad Shelby could provide you with excellent customer service and help with what you needed. If you have any more questions or need further assistance, feel free to reach out anytime. - John Cole - State Farm Insurance Agent, Kokomo, IN"
Profile photo of Haley Jewell

Haley Jewell

August 16, 2024

5  out of  5
rating by Haley Jewell
"Ashleigh is absolutely amazing, she did wonderful! I drug my feet for months and felt so bad for taking so long but she stuck by my side through it all. She was super friendly every time we spoke and was full of information. Ashleigh answered all my questions thoroughly. Highly recommend her!"
We responded:
"Hey Haley, Thanks for the awesome review! I'm glad Ashleigh could help you out and provide all the information you needed. She's a valuable part of our team, and it's great to know she made your experience a positive one. If you have any more questions or need further assistance, we're here for you. - John Cole - State Farm Insurance Agent, Kokomo, IN"
Profile photo of Robert White

Robert White

August 9, 2024

4  out of  5
rating by Robert White
"I was very happy with doing business with State farm insurance The prices was much lower than it competitors and they were very professional in helping me with my insurance matters.."
We responded:
"Hey Robert, Thanks for sharing your experience! I'm happy you found our prices competitive and appreciated our professionalism. If you have any more insurance needs or questions, feel free to reach out anytime! - John Cole - State Farm Insurance Agent, Kokomo, IN"
Profile photo of Amber mcintyre

Amber mcintyre

July 26, 2024

5  out of  5
rating by Amber mcintyre
"Shelby did an amazing job at helping me get insurance for my car. It was a tough one because she had to make another call to my son to get his license number. It was also almost closing time. She was super nice about everything and explained everything to me. Definitely recommend her!"
We responded:
"Hey Amber! Thanks a ton for your awesome review! I'm so glad Shelby could help you out with your auto insurance, even with the extra call to your son and it being almost closing time. She's truly a gem, and it's great to hear she explained everything clearly and was super nice. We really appreciate your recommendation! If you need anything else, feel free to reach out anytime! - John Cole - State Farm Insurance Agent, Kokomo, IN"
Profile photo of Renee Bumgardner

Renee Bumgardner

July 25, 2024

5  out of  5
rating by Renee Bumgardner
"I just finished a conversation with Shelby and I have to say, besides being lovely to talk to, she was able to answer every question and got me set up with car and renters insurance with ease. I have been with another company for many years and this morning I decided to take on the daunting task of making sure I was getting the most for my money. I'm happy to say it is finished and I'm glad Shelby was there to help me today."
We responded:
"Hey Renee, Thanks a bunch for your awesome review! I'm so glad to hear that Shelby was able to assist you with setting up your car and renters insurance smoothly. It's great to know that she made the process easy and answered all your questions. We're happy you chose us for your insurance needs. If you ever need anything else, don't hesitate to reach out! - John Cole - State Farm Insurance Agent, Kokomo, IN"
Profile photo of Ashley Hodge

Ashley Hodge

July 25, 2024

5  out of  5
rating by Ashley Hodge
"I love this office and the staff that work here. I have been a client for years, and have always been treated with great care!"
We responded:
"Hey Ashley! Thanks so much for your kind words! We're so happy to have you as part of our State Farm family for all these years. It's wonderful to know that you've always felt well taken care of by our team. If you ever need anything, don't hesitate to reach out! - John Cole - State Farm Insurance Agent, Kokomo, IN"
Profile photo of Andrea Williams-Blackshear

Andrea Williams-Blackshear

July 25, 2024

5  out of  5
rating by Andrea Williams-Blackshear
"ShelbyTownsend#Thispostisforyou As an entrepreneur and business owner, I just knew that some of my expenses were going to be a bit more costly than others. I was worried about my budget and having enough to cover the start up expenses for my business such as being insured and bonded. Shelby, Thank You for taking the lead and navigating me thru this process. You did a wonderful job with such a short window in getting ACCC business insured, and bonded with the addition of commercial insurance. I hope to speak with you again soon to discuss more coverage. Thanks again Your Friend, Andrea W-B"
We responded:
"Andrea, thank you so much for the wonderful praise for Shelby's customer service. We are really glad Shelby could help you navigate through the insurance and bonding process for ACCC. She truly is a vital part of our team! It's great to know that we could assist you within such a short timeframe. We're always here to discuss more coverage options whenever you're ready. Looking forward to speaking with you soon! - John Cole - State Farm Insurance Agent, Kokomo, IN"
Profile photo of Kevin Byrnes

Kevin Byrnes

July 24, 2024

5  out of  5
rating by Kevin Byrnes
"Like a good neighbor, State Farm is there, Ashley was so professional. I saved money by switching to State Farm. Thank you !"
We responded:
"Hey Kevin! Thanks a bunch for your awesome review! I'm so glad Ashley could assist you professionally and help you save money by switching to State Farm. If you ever need anything else, don't hesitate to reach out! - John Cole - State Farm Insurance Agent, Kokomo, IN"
Profile photo of Karina Wilson

Karina Wilson

July 24, 2024

5  out of  5
rating by Karina Wilson
"Very fast, affordable and effective. Shelby the insurance agent was knowledgeable and very understanding, she did an amazing job getting me the best insurance deals for all the different types of insurance you'll ever need."
We responded:
"Karina, we really appreciate you taking the time to share your positive experience with our office! Shelby will be delighted to know that you found her knowledgeable and understanding when she was assisting you with your insurance needs. Your kind words are the biggest motivation for our team! We value you for being part of our Kokomo State Farm family! - John Cole - State Farm Insurance Agent"
Profile photo of Michael Pagnanelli

Michael Pagnanelli

July 18, 2024

5  out of  5
rating by Michael Pagnanelli
"Shelby spent an hour and 45 minutes on the phone with me going over my current insurance policies and what their State Farm policies had to offer. I ended up getting better policies while saving hundreds of dollars."
We responded:
"Hey, Michael! Thanks so much for sharing that Shelby was able to assist you thoroughly and help you save hundreds of dollars while getting better policies. We truly appreciate your trust in us and are always here for any insurance needs or questions you may have. - John Cole - State Farm Insurance Agent, Kokomo, IN"