State Farm® Insurance Agent John Cole
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Mike Broyles
August 5, 2025
5
out of
5
rating by Mike Broyles
"Shelby was great saved me 130 bucks"
We responded:
"Thank you for your feedback, Mike! I'm happy to hear that Shelby was able to help you save money. We appreciate your trust in our office. If you have any more questions or need assistance, feel free to reach out anytime!"
C SMO
August 4, 2025
5
out of
5
rating by C SMO
"I am very pleased with the personable and kind service I have received from DaSean."
We responded:
"Thank you for your review! I'm happy to hear that DaSean provided you with such personable and kind service. Our team is dedicated to making sure every experience is positive and supportive. Let us know if there's anything else we can assist you with!"
WILLIAM ETCHESON
July 30, 2025
5
out of
5
rating by WILLIAM ETCHESON
"Dasean was really helpful in helping me analyze some retirement options. I had overlooked some products I needed to take a look at. Retirement is complicated but Dasean has greatly simplified the process! Thanks Desean!"
We responded:
"Thank you for your review, William! I'm happy to hear that Dasean was able to assist you with your retirement options and make the process easier. We appreciate your trust in our office. If you have any more questions or need further assistance, feel free to reach out anytime!"
KELLY ETCHESON
July 30, 2025
5
out of
5
rating by KELLY ETCHESON
"Dasean has always been helpful with answering all of our insurance questions. I refer him to everyone!"
We responded:
"Thank you, Kelly! I'm happy to hear that Dasean has been helpful with your insurance questions. We appreciate your referrals and are always here to assist with any needs you may have. Thanks for choosing us!"
Morgan Gustin
July 25, 2025
5
out of
5
rating by Morgan Gustin
"She was very friendly and very helpful!"
We responded:
"Thank you, Morgan! I'm happy to hear that you found the service friendly and helpful. Our team is dedicated to providing a positive experience for everyone. Let us know if there's anything else we can assist you with!"
Tracy Heberle
July 14, 2025
5
out of
5
rating by Tracy Heberle
"It was a pleasure to do business with Shelby Townsend. She was incredibly responsive - emailing me on her day off (Sunday) and making herself available to connect via phone Monday morning. She was very knowledgeable; thoroughly explained the coverages and expeditiously provided a reasonably priced quote. Thanks for a terrific experience!"
We responded:
"Thank you for your review, Tracy! I'm delighted to hear about your positive experience with Shelby. Her dedication and expertise truly shine through in her work. We're grateful for your feedback and look forward to assisting you with any future insurance needs. Let us know if there's anything else we can do for you!"
Julie
July 8, 2025
5
out of
5
rating by Julie
"If one wants to be heard and hear a kind person when searching auto insurance. Call stare Farm. Great rates and kind people. I like my agent, Shelby. She's awesome and stare farm is too! Please call them, you won't regret it!"
We responded:
"Thank you for your review, Julie! I'm happy to hear that you had such a positive experience with Shelby and our team. We strive to provide great rates and friendly service, and it's wonderful to know we're meeting those goals. If you need anything else, feel free to reach out!"
SuperNavi64
July 7, 2025
5
out of
5
rating by SuperNavi64
"Shelby was my insurance agent and she was great! I'm sure I annoyed her with all my questions but she was very kind and answered everything for me. We did everything on the phone and through text so I didn't even need to take time out of my day to come by the office. Would definitely recommend her to anyone as well if they plan to use State Farm! I was referred by other current users of State Farm and definitely it was definitely worth it! Thank you Shelby!"
We responded:
"Thank you, SuperNavi64! I'm happy to hear that Shelby provided you with such helpful and accommodating service. It's great that the convenience of phone and text communication worked well for you. We appreciate your recommendation and are here for any future insurance needs you might have. Let us know if there's anything else we can do for you!"
Laney Miller
July 7, 2025
5
out of
5
rating by Laney Miller
"I worked with Shelby and she was amazing! She was actually able to save me about half of what I was paying to my other auto insurance carrier. She was super quick on her response time as well for other quotes I needed. I would definitely recommend her to anyone looking for new insurance!"
We responded:
"Thank you for your review, Laney! I'm happy to hear that Shelby was able to assist you so effectively and help you save on your insurance. It's great to know she provided prompt responses for your quotes. We appreciate your recommendation and are here if you need anything else!"
Evan Rodgers
June 25, 2025
5
out of
5
rating by Evan Rodgers
"Ashleigh was very nice and immensely helpful."
We responded:
"Thank you, Evan! I'm happy to hear that Ashleigh was able to assist you so well. Our team is dedicated to providing excellent service, and your feedback means a lot to us. If you need anything else, feel free to reach out!"
Brianna Dawn Walters
June 16, 2025
5
out of
5
rating by Brianna Dawn Walters
"Ashley is the best office manager that John has. She always smiling and happy! I highly recommend this agency!"
We responded:
"Thank you for your review, Brianna! I'm delighted to hear your positive feedback about Ashley. Her cheerful attitude truly makes a difference in our office. We appreciate your recommendation and are here for any of your insurance needs."
Shelly Conard
June 6, 2025
5
out of
5
rating by Shelly Conard
"Shelby was awesome! She was very patient with me as I told her for months that I'd be ready to switch and she'd check in every once in awhile, not pushing or pressuring just a quick hello.So that made it very easy when I was ready to give her a quick text saying "I'm ready for that quote", she jumped right on it and had a great price and all the info I needed! So easy and pleasurable to work with!"
We responded:
"Thank you, Shelly! I'm so glad to hear that Shelby made your experience easy and enjoyable. Her patience and dedication truly shine through. If you need anything else or have more questions, feel free to reach out anytime!"
Lisa Tupling
June 6, 2025
5
out of
5
rating by Lisa Tupling
"Shelby was great answering all my questions. The process was easy and she was able to complete everything in a timely manner. Thank you Shelby for helping with everything!"
We responded:
"Thank you for your review, Lisa! I'm happy to hear that Shelby was able to assist you effectively and make the process smooth. Your satisfaction is important to us, and we're grateful for your feedback. Let us know if there's anything else we can do for you!"
Danielle Gettle
June 5, 2025
5
out of
5
rating by Danielle Gettle
"Excellent customer service. The girls in the office and John are very easy to work with"
We responded:
"Thank you so much for the kind words, Danielle! We’re glad to hear that working with our team has been a smooth and positive experience! We appreciate you taking the time to share your feedback and look forward to continuing to assist you."
Bradley Townsend
May 15, 2025
5
out of
5
rating by Bradley Townsend
"I had a great experience with John Cole’s office. Shelby was wonderful and help me with a life Insurance policy that fit my needs. I will definitely be back!"
We responded:
"Thank you, Bradley. We appreciate you sharing your experience with Shelby. We're glad she could help you explore life insurance options that fit your situation. Providing quality service is our priority, and we're here if you need anything going forward."
Kay Dee
May 15, 2025
5
out of
5
rating by Kay Dee
"As a new customer Ashleigh H. was extremely helpful and professional!"
We responded:
"Thank you, Kay Dee, for sharing your experience! I'm glad to hear that Ashleigh was able to assist you with professionalism and helpfulness."
dulcimersong
May 14, 2025
5
out of
5
rating by dulcimersong
"DaSean Morse, Account Manager, was polite, professional and very kind, and also has a fabulous sense of humor. I send virtual oreos and even some virtual homemade chocolate chip cookies for his help today."
We responded:
"Thank you so much for your wonderful feedback! I'm delighted to hear that DaSean made such a positive impression with his professionalism and humor. Your virtual treats are much appreciated! If you need any further assistance, feel free to reach out to our office."
April Hawley
May 13, 2025
5
out of
5
rating by April Hawley
"I spoke with DaShawn several times over the last couple of months. I will say for a young man he is very kind, courteous and very understanding. He even called me back to make sure things were taken care of. He is truly a gift at State Farm. Easy to speak with. Absolutely give him 10 stars."
We responded:
"Thank you, April, for sharing your experience! I'm delighted to hear that DaShawn provided such kind and attentive service. It's wonderful to know he ensured everything was taken care of for you. We appreciate your feedback and are here for any further insurance needs you may have!"
Amber Williams
May 13, 2025
5
out of
5
rating by Amber Williams
"Dasean at State Farm is Amazing!! He made the process so simple and provided me with excellent rates. Keep up the Great work:)"
We responded:
"Thanks Amber! We are so happy to hear you had a great experience getting a quote with our agency. Please let us know if you ever need anything!"
Brittney Phelps
May 9, 2025
5
out of
5
rating by Brittney Phelps
"She helped me with all my needs! I’m so very thankful!"
We responded:
"Thank you, Brittney! I'm happy to know we could assist with all your needs. Your gratitude means a lot. If you ever have more questions or need further assistance, feel free to reach out!"
Jacob Lenseigne
May 8, 2025
5
out of
5
rating by Jacob Lenseigne
"I received a renewal notice for my Progressive policy for $250 a month, which was excessive for the basic coverage I needed. I contacted State Farm, and Ashleigh answered all my questions, reduced my bill by half, and offered me significantly improved coverage options. I highly recommend her to anyone looking to change their insurance provider."
We responded:
"Thank you, Jacob, for sharing your experience! I'm glad Ashleigh was able to assist you by answering your questions and providing better coverage options at a reduced rate. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime!"
Richard Sandy
May 8, 2025
5
out of
5
rating by Richard Sandy
"Always helpful always nice never a bad experience 😊"
We responded:
"Thank you, Richard! I'm glad to know that you've consistently had positive experiences with us. Your satisfaction is important, and we're here to assist you whenever you need."
Heather Weier
April 23, 2025
5
out of
5
rating by Heather Weier
"Super helpful and convenient office. Shannon assisted me in my insurance needs when a deer totaled my car. It was easy peasy. And then getting coverage for my new car, Shelby helped me with all my options and got me what I needed. Very thankful for their convenient help."
We responded:
"Thank you, Heather, for sharing your experience! I'm glad to hear that Shannon and Shelby were able to assist you with your insurance needs so efficiently. We're here for any future questions or needs you might have!"
Dakota Moore
April 18, 2025
5
out of
5
rating by Dakota Moore
"Ashleigh and Shelby have been nothing but a HUGE help with switching over my policy from my old vehicle to my new one. I'd be lost if it wasn't for the two of them."
We responded:
"Dakota, we are delighted to hear about your positive experience with Shelby and our team. Thank you for recognizing our efforts, and we are here for you whenever you need us. - John Cole - State Farm Insurance Agent, Kokomo, IN"
Shelby Eicks
April 17, 2025
5
out of
5
rating by Shelby Eicks
"I spoke to shelby, & Shannon they were very helpful with adding a new vehicle & changing my policies around. Dealing with me can be challenging at times & they handled it perfectly!"
We responded:
"Thank you, Shelby, for sharing your experience! I'm happy to hear that Shelby and Shannon were able to assist you with adding a new vehicle and adjusting your policies. It's great to know they handled everything smoothly. If you have any more questions or need further assistance, feel free to reach out to our office anytime!"